Legal notice

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order gets damaged during transport or that something else occurs, giving you a right to claim a warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of the delivery of the goods. You may have additional rights under Dutch law.

If the product was damaged during transport, you will often notice this immediately upon unpacking the product. In this case, please contact us. If you notice the defect later, you must report it to us within a reasonable time frame, at least within 2 months.

If you contact us in a timely manner, we can work together to find the best solution. Would you like to return the product, or will compensation be provided?

Complaints

It may always happen that something does not go as planned. We recommend that you first make your complaints known to us through our contact form. If this does not lead to a solution, you can submit your dispute for mediation via the Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit it through the EU platform.