Privacy policy

About our privacy policy

311Collectibles cares deeply about your privacy. Therefore, we only process data that is necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by 311Collectibles. The effective date of these terms is 12/02/2022. By publishing a new version, all previous versions become invalid. This privacy policy describes which data we collect about you, what this data is used for, and with whom and under which conditions this data may be shared with third parties. It also explains how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you have provided us. If you have any questions about our privacy policy, you can contact our privacy officer. You will find the contact details at the end of this privacy policy.

About data processing

Below you can read how we process your data, where we store it, the security techniques we use, and for whom the data is accessible.

Web store software

Shopify:
Our online store is developed using Shopify software. Personal data you provide to us for our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, but will never use your data for any other purpose. Shopify is obligated to take appropriate security measures based on the agreement we have with them. These security measures include the use of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information about your use of the software, but no personal data is collected and/or stored. Shopify reserves the right to share collected data within its organization to further improve the service. Shopify complies with applicable legal retention periods for (personal) data. The EU/US Privacy Shield is applicable, and your data may be processed in the United States.

Email and mailing lists

Shopify:
Our website uses Shopify, a third party that handles the email traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via Shopify's servers. Shopify will never use your name and email address for its own purposes. At the bottom of each email sent automatically via our website, you will see the 'unsubscribe' link. If you click this, you will no longer receive emails from our website. This can significantly reduce the functionality of our website! Your personal data is securely stored by Shopify. Shopify uses cookies and other internet technologies to track whether emails are opened and read. Shopify reserves the right to use your data to further improve the service and, in that context, share information with third parties. Shopify We use Shopify services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Shopify does not have access to our inbox, and we treat all our email traffic confidentially.

Payment processors

Shopify Payments
For processing payments in our online store, we use the Shopify Payments platform. Shopify Payments processes your name, address, and city information, as well as your payment data such as bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to improve the service and, in this context, share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to parts of Shopify’s services for which it involves third parties.

Paypal:
For processing payments in our online store, we use Paypal's platform. Paypal processes your name, address, and city information, as well as your payment data such as bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to improve the service and, in this context, share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to parts of Paypal’s services for which it involves third parties. Paypal will not retain your data longer than the legal retention periods allow.

Reviews

WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. When you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to request clarification of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to involve third parties in the service, and we have given WebwinkelKeur permission to do so. All the aforementioned safeguards regarding the protection of your personal data also apply to parts of WebwinkelKeur’s services where it involves third parties.

Shipping and logistics

PostNL:
If you place an order with us, it is our responsibility to have your package delivered to you. We use PostNL services for delivery. To do this, it is necessary to share your name, address, and city with PostNL. PostNL only uses this data to perform the agreement. If PostNL hires subcontractors, PostNL will also provide them with your data.

DPD:
If you place an order with us, it is our responsibility to have your package delivered to you. We use DPD services for delivery. To do this, it is necessary to share your name, address, and city with DPD. DPD only uses this data to perform the agreement. If DPD hires subcontractors, DPD will also provide them with your data.

Purpose of data processing

General purpose of processing:
We only use your data for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you placed. We do not use your data for (targeted) marketing. If you share data with us and we use it to contact you at a later time, we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality due to the agreement between them and us or an oath or legal obligation.

Automatically collected data:
Data that is automatically collected by our website is processed to improve our service. This data (such as your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations:
In certain cases, 311Collectibles may be required to share your data in connection with tax or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will resist within the possibilities allowed by law.

Retention periods:
We retain your data as long as you are a client of ours. This means we will keep your customer profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also consider it a request for deletion. Based on applicable administrative obligations, we must retain invoices with your (personal) data, and we will keep this data for the applicable retention period. However, employees no longer have access to your customer profile and documents created based on your order.

Your rights:
Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. In principle, we will only send copies and excerpts of your data to the email address already known to us to prevent misuse. If you wish to receive the data at a different email address or by post, we will ask you to provide identification. We keep a record of processed requests, and in the case of a request for deletion, we record anonymized data. You will always receive copies and excerpts of data in a machine-readable format that we use within our systems. You always have the right to file a complaint with the Data Protection Authority if you suspect we are misusing your personal data.

Right to access:
You always have the right to access the data we process (or have processed) that relates to you or can be traced back to you. You can request access by contacting our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data we have stored, along with a list of processors who hold this data, specifying the categories under which we have stored it.

Right to rectification:
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you, corrected. You can make such a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you a confirmation at the known email address that the data has been corrected.

Right to restrict processing:
You always have the right to restrict the data we process (or have processed) that relates to you or can be traced back to you. You can make such a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will confirm via email that the data will no longer be processed until the restriction is lifted.

Right to portability:
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you, transferred to another party. You can make such a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you a copy of all the data we have processed or that has been processed by other processors or third parties on our behalf. If this occurs, we will no longer be able to continue providing our services because secure file linking can no longer be guaranteed.

Right to object and other rights:
You always have the right to object to the processing of your personal data by or on behalf of 311Collectibles. If you object, we will immediately stop processing the data while your objection is being reviewed. If your objection is justified, we will provide you with copies and/or excerpts of the data we process (or have processed) and then permanently stop processing the data. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third-Party Cookies
If third-party software solutions use cookies, this will be stated in this privacy policy.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact Information

Sterduinstraat 113
1361BP Almere, Netherlands
(No visit address)

WhatsApp : (+31) 65117-7678
Email: Info@311-collectibles.nl

KVK: 85395854
VAT: NL004091457B03

Contact Person for Privacy Matters:
Richard Blaauw